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Front Desk Executive

  • Full Time
  • Indore
  • 15000/- to 20000/- INR / Month

For our clients across multiple Industries

A Front Desk Executive typically plays a crucial role in managing the first point of contact for an organization. The primary responsibilities include handling front desk operations and engaging in telecalling activities. Here’s a comprehensive job description for such a role:

Job Title: Front Desk Executive

Job Summary:

The Front Desk Executive is responsible for managing the reception area, handling incoming calls, and providing administrative support to ensure efficient office operations. This role involves a combination of front desk duties and telecalling activities to enhance customer satisfaction and communication.

Key Responsibilities:

Front Desk Operations:

  • Greet and welcome visitors with a positive attitude.
  • Manage the reception area, ensuring cleanliness and organization.
  • Answer and direct incoming calls promptly and professionally.
  • Handle and prioritize mail and courier services.
  • Maintain a log of visitors and manage access control.
  • Provide information about the organization to visitors and callers.

Telecalling:

  • Conduct outbound calls to existing and potential customers.
  • Follow scripts to provide product/service information, answer queries, and gather customer feedback.
  • Generate leads and maintain a database of contacts.
  • Schedule appointments or meetings for sales representatives or other team members.
  • Handle customer complaints or issues and escalate them as necessary.
  • Ensure high levels of customer satisfaction through effective communication.

Administrative Support:

  • Assist in general administrative tasks, including data entry, filing, and document management.
  • Coordinate with other departments to ensure smooth communication and workflow.
  • Handle travel arrangements and accommodation for employees or visitors, if required.
  • Manage office supplies and keep track of inventory.

Communication Skills:

  • Possess excellent verbal and written communication skills.
  • Maintain a professional and courteous demeanor in all interactions.
  • Effectively convey information and instructions.

Technical Proficiency:

  • Use telecommunication systems, including phones and voicemail.
  • Proficient in using office software for tasks such as email, scheduling, and document creation.

Qualifications and Skills:

  • Pursuing graduation, diploma or equivalent; additional qualifications in office administration or relevant field are a plus.
  • Proven experience in a similar role, especially in handling tele calling responsibilities.
  • Strong interpersonal and communication skills.
  • Ability to multitask and prioritize tasks effectively.
  • Familiarity with office equipment and procedures.
  • Customer-oriented with a positive and friendly attitude.